Deleted Portfolio By Mistake

dwancy · February 9, 2020, 1:19pm

Hi guys I had accidentally deleted a couple of portfolios and lost a huge bunch of transactions. Is there any way I can undo or reinstate my transactions as of, say, 8 Feb?

evankoh · February 10, 2020, 1:18am

Hi,

Did you set up the regular export email for backup? => https://stocks.cafe/user/toupdateemailpreferences
If not, the last resort would be for me to search StocksCafe cloud backup to try to retrieve. As long as it is within 30 days, it should be fine. 8th Feb?

Cheers,
Evan

dwancy · February 10, 2020, 4:36am

Hey Evan thank you for coming back.

Will it be possible to retrieve data as of 8 Feb please?

And will make it a point to back up data going forward using the Export function.

Thank you for going through the trouble. Very much appreciated!

evankoh · February 10, 2020, 1:11pm

Hi,

Sure. However, I am traveling now. Please give me 1-2 days. I will get to it asap.

Cheers,
Evan

evankoh · February 11, 2020, 1:38pm

Hi,

I have sent you an email with your portfolio transactions in import friendly format.

Please let me know if there is anything else I can support you with.

Cheers,
Evan

ps: Do not forget to set up the regular export function

dwancy · February 13, 2020, 7:59am

Works like a charm. Thank you mate appreciate it.